Cancellation & Refund Policy

At Sanatanam Sanstha, we deeply appreciate the generosity and support of our donors.

This Cancellation & Refund Policy outlines the conditions related to donations and payments made through our website.

1. Donation Nature

All donations made to Sanatanam Sanstha are voluntary contributions intended to support charitable, social, cultural, spiritual, and welfare initiatives.

2. Refund Eligibility

Refund requests may be considered only under the following circumstances:

  • Duplicate payment made unintentionally
  • Incorrect donation amount entered due to technical error
  • Unauthorized transaction reported by donor
  • Payment deducted but donation not successfully processed

3. Non-Refundable Situations

Refunds may not be provided in the following cases:

  • Change of mind after donation
  • Completed and successfully processed voluntary donations
  • Donations utilized for organizational activities or campaigns
  • Delays caused by banking or payment gateway systems

4. Refund Request Procedure

To request a refund, donors must contact the organization within 7 days of the transaction date with:

  • Donor Name
  • Registered Mobile Number
  • Transaction ID
  • Donation Amount
  • Reason for Refund Request

Refund requests should be sent through official communication channels available on the website.

5. Refund Processing Timeline

Approved refunds may take approximately 7 to 15 working days to reflect in the donor’s original payment method, depending on banking and payment gateway procedures.

6. Cancellation Policy

Since donations are voluntary and immediately allocated toward organizational objectives, cancellation of donations after successful processing may not always be possible.

7. Payment Gateway Issues

Sanatanam Sanstha shall not be held liable for temporary payment failures, banking interruptions, server downtime, or technical issues arising from third-party payment service providers.

8. Policy Changes

We reserve the right to modify this Cancellation & Refund Policy at any time without prior notice.

9. Contact Information

For refund-related queries:

Sanatanam Sanstha
Website: https://sanatanamsanstha.com/